Privacy Policy

How your information is used

The details you provide to us are used in several ways, some less obvious than others.

Name and contact details

We will ask for your name, phone number and e-mail address for a multitude of reasons. This allows us to ensure delivery is directed to the correct person; inform you of order details, delays and all other such important notices and updates via sms or e-mail; keep you up to date on new products, services and projects via e-mail (we will only send you marketing material with your consent and you may rescind at any time); prevent fraud; and send location-relevant marketing material.

Payment information

This information is collected during payment transactions. It allows us to process payments for items bought; process refunds for returns; detect and prevent fraud; and store payment information for a faster checkout.

Recording of contact history

Phone calls and e-mail correspondence may be recorded and saved so that we more efficiently deal with your query and provide better customer service.

Purchase history/saved items

When you add an item to your basket, our website may retain your section so we can process orders once items are added to basket and provide better customer service.

Information about your device and how you use our website

When you use our website, your ip address and device type are noted. This information is useful to us because it allows us to set default options such as language, currency and item availability.

Sharing your information

Our relationship with our customers is paramount. We value the way you have entrusted us with your information and support. This requires us to be transparent with how we use your data.

We will never sell any of your personal data to third parties. However, there may be times when your data is crucial to providing a good standard of customer service and improving your experience. For this reason, we may share your information with payment providers, packers, warehouses and delivery companies.

These are the companies that deal with the delivery of your goods; agencies, advertising partners and website hosts. These professional service providers help with our business;

Credit reference agencies law enforcement ad fraud prevention agencies.

These are the entities that prevent and tackle fraud.

We may share anonymous information with third parties but this is for the purposes of analytics and figures. We ensure none of this data can be used to identify you.

What personal data we collect and why

Comments – When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s ip address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the gravatar service to see if you are using it.

The gravatar service privacy policy is available here:

After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies – If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. these cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “remember me”, your login will persist for two weeks. if you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post id of the article you just edited. it expires after 1 day.

Embedded content from other websites – articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Other messages

We like to keep you updated only for new products and projects via e-mail or text. You can stop at any time by clicking unsubscribe on any e-mail from us, or contacting anyone member of the MAATSUYKER team at